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Frequently asked
Questions about the Cultural Explorer subscription.
Can I cancel any time?
Yes. No contract. No cancellation fee. No questions.
Can I skip a month?
Yes. Pause from your account dashboard. Your subscription benefits continue while paused.
Can I choose which coffee I receive?
Yes. Explorer’s Rotation is the default: we choose what arrives next, so the adventure decides. Prefer a favourite? Pin one of the coffees in the picker and it keeps arriving until you change it. You can switch back to Explorer’s Rotation, or between coffees, whenever you like.
Can I change my grind after I’ve signed up?
Yes. Change your grind, coffee or quantity whenever you like. The change applies from your next order.
How does the price work if I take more than one bag?
Each bag is £10.30, and postage is £3.65 per parcel, not per bag. Two bags travel together in one parcel, so two bags are £24.25 delivered, not double the one-bag price. Three or more bags need a second parcel. The picker on the subscribe page shows your exact total and how many parcels it needs before you subscribe.
When does the 20% community investment start?
20% of gross subscription receipts is ring-fenced for producer community projects. It activates when the business holds its £1,000 reserve floor for three consecutive months, and not before.
We will announce it publicly, with numbers.
Is the content really free?
Yes. Expedition stories, producer profiles, Solomon’s research, the Living Library. All open. The subscription funds the people and trips that create the content. It does not buy access to it.
Do you ship outside the UK?
Not yet. UK delivery only at launch. International shipping is on the roadmap.